Your privacy at FrenzyUniverse.com
Types of personal information we may gather:
Frenzy Universe gathers personal information from you in order to provide superior service, to communicate offers on merchandise and services that we believe will be of interest to you, to customize our communications to you, to administer our business, and to improve your shopping experience. The following list includes examples of the personal information we gather from you:
- Purchases—When you place an order, you give us your name, address, phone number, and/or e-mail address, plus payment information.
- Non-Purchases—We welcome you to visit Frenzy Universe at any time with no obligation to make a purchase. On these occasions we may offer you the opportunity to give us your name, address, phone number, and/or e-mail address, and where applicable, payment information; for instance, we may require this information when you return or exchange merchandise, enter a contest, participate in a survey, or elect to receive information about events, promotions, or other updates. Your friends may also provide us with your name, address, phone number, and/or email address when they want to send you a gift directly or notify you of something awesome they found on our site.
- Personal Shopping Account—If you create a Personal Shopping Account with us so that you may place orders more conveniently, you authorize us to store your name and shipping address(es). We do not store your payment information and you will be required to enter that information at every purchase transaction.
- E-mail updates—If you want to be informed of the goings on of the Frenzy Universe, you may subscribe to receive Frenzy Universe e-mail updates featuring exclusive offers (such as free shipping), product news, special discounts, contest announcements, and more. We require your e-mail address to keep you abreast of such news. You can unsubscribe at anytime by choosing the UNSUBSCRIBE option provided in every email.
How we use personal information:
Nobody Sees the Wizard. No Way, No How… Unless They Have a Court Order. Frenzy Universe never shares its customer information with other individuals or companies, unless required by law.
We ask you for certain kinds of personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on the latest promotions or products that may interest you. We may share demographic and sales information with marketing firms we hire to help us bring you better products and services; however, specific information about any individual will never be provided, only generic statistics.
Frenzy Universe will not condition an individual’s participation in any promotional event on the provision of more personal information than is reasonably necessary to participate in the activity, and Frenzy Universe will not sell that information and will use that information only in the manner that we disclose in the promotion or contest.
Frenzy Universe does not sell products designed for use by children. If you are under 18, you may use our website with the involvement of a parent or guardian. Participation in any contests or promotions sponsored by Frenzy Universe is open only to individuals over the age of 18 or minors with the approval and participation of their parents or legal guardian(s). In those instances, we will use reasonable efforts to obtain verifiable parental consent before collecting any personally identifiable information from these participants. Frenzy Universe will never knowingly request personally identifiable information from anyone under the age of 13 without making reasonable efforts to obtain verifiable parental consent.
In addition, our site utilizes 'cookies.' Cookies do not gather any of your personally identifiable information. They do allow us to provide you with a more personalized shopping experience and to enable you to fully interact with and complete your transaction on our site.
Along with respecting your privacy, Frenzy Universe values the sanctity of your personal information and diligently strives to keep your personal information safe and secure. (Please see our Security Policy below.)
Our Business Partners
In order to ship and track merchandise, we make your name and address available to certain companies that help us provide you with those services. We also use an Email Management service to help us provide you with information efficiently and accurately and occasionally may need to request such company’s assistance in managing your contact information for such purposes.
Mailing List Preference
If you would like to no longer receive e-mails from FrenzyUniverse.com, please unsubscribe by clicking on the 'unsubscribe' link included in all e-mails sent by Frenzy Universe.
Frenzy Universe Protects Your Information
We go to great lengths to keep your financial information private and safe. All credit card transactions occur in a secure area of our site, to protect you from any loss or any misuse or alteration of information collected. If that security were ever breached, it would cost you nothing, so you can buy online with confidence.
If you have additional questions regarding security at FrenzyUniverse.com, please e-mail us, including your name and mailing address, at email@example.com.
Your financial information is safe.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly difficult to decipher code, which is processed immediately. In addition, we employ an outside company to "audit" our security and make sure it is trustworthy.
Your transactions are secure.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process. In addition, you may consult the rules established by your browser to learn about other possible features that indicate that you are on a secure internet page.
Your transactions are guaranteed.
We guarantee that your transactions are secure when you place an order through the Frenzy Universe site. In the unlikely event that anything happened with your credit card transaction, you would have no liability for any charges relating to that transaction. Here's how it works: The Fair Credit Act states that your credit card company can only hold you liable for up to $50 in fraudulent charges to your credit card account. So that it will cost you nothing, Frenzy Universe will cover any amount up to $50 billed to you by your credit card company for any unauthorized charges to your account, if those charges result from an order you've placed on our secure server. Remember to promptly notify us and your credit card company of any fraudulent charges and follow the procedures relating to fraudulent charges outlined in your credit card agreement in order to get this protection.
By accessing or using any features on FrenzyUniverse.com, you agree to be bound by these terms of service. We may periodically change these terms without providing prior notice. So, we recommend that you read these terms carefully each time you use this website.
Every attempt will be made to resolve any dispute between an individual or group and Frenzy Universe through reasonable communication. Any Dispute that cannot be resolved through these means shall be submitted to confidential arbitration in Columbus, Ohio, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or any other appropriate relief in any state or federal court in the State of Ohio, and you consent to exclusive jurisdiction and venue in such courts. Arbitration of any and all Disputes shall be conducted in accordance with the American Arbitration Association rules with a three judge panel. The arbitration award shall be binding and may be entered as a judgment in any court of competent jurisdiction.